Frequently Asked Questions

The purchase can be made through our website, by email cactusexperiencias@gmail.com, or by phone (22) 99833-2233 / (21) 99934-1086 (WhatsApp)

Open group: anyone can participate, however the minimum number of participants for the group to leave is 2 people (maximum 10 participants).

Private group: you will have an exclusive guide for your group with no minimum number of participants.

The value varies according to the number of participants.

Yes, for groups with 6 or more participants we apply differentiated rates. Please contact us for a quote.

You will be allowed to change the date or cancel it up to 72 hours before the Tour.

The change will be made at no cost to the client, and a voucher will be issued so that the amount paid can be used in the future.

For cancellations with a refund request, a 10% fee will be discounted from the tour value for card operator costs.

In case of “No Show” or notice with less than 72 hours, the total value of the activity will be charged.

For cancellations made less than 72 hours in advance there will be no refund.

In case of unfavorable weather conditions, the tour may change itinerary or will be rescheduled according to customer availability.

In case there are no conditions of the experience due to rain, all participants will be notified in advance.

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Children and elderly are welcome! However, please contact us in advance to recommend the most suitable experiences.

It can be done by children from 7 years of age. We have no maximum age restriction. The value is the same for everyone. We have specific scripts for children and in these programs we have no age restriction.

Most of our tours take place in Conservation Units, and no pets are allowed in them.

We await the maximum time of 15 minutes for arrival of all participants in case of an open group. In private groups, the delay will be deducted from the maximum time of the Experience.

Our guides take pictures of the participants and indicate the best places, but they are not professionals. We offer the optional service of professional photos and/or videos and drone images.

The best way to get to the meeting point is using Uber’s services. If you wish a more personalized service, we offer the optional transportation service.